Prime Minister of India will launch two new innovative customer-centric initiatives of the Reserve Bank (RBI) of India on Friday via video conferencing. The initiatives include the RBI Retail Direct Scheme and the Reserve Bank-Integrated Ombudsman Scheme.
The Retail Direct Scheme of RBI is aimed at providing retail investors enhanced access to the government securities market. This offers the investors a new pathway for direct investments in securities issued by the Government of India and the State Governments.
Investors will also be able to easily open and maintain their government securities account online with the RBI without any extra charges or fees.
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The Reserve Bank-Integrated Ombudsman Scheme aims to further improve the grievance redress mechanism for resolving customer complaints against entities regulated by RBI. The central theme of the scheme is based on 'One Nation-One Ombudsman' with one portal, one email and one address for the customers to lodge their complaints.
There will be a single point of reference for customers to file their complaints, submit the documents, track status and provide feedback. A multi-lingual toll-free number will provide all relevant information on grievance redress and assistance for filing complaints.
The Union Finance Minister and RBI Governor will also attend the event.
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