In an unfortunate incident mid-flight this Tuesday, a SpiceJet passenger found themselves trapped inside an aircraft lavatory for nearly an hour due to a malfunctioning door lock. The distressing event unfolded during the Mumbai to Bengaluru journey, and the airline is committed to providing a full refund to the affected passenger, as confirmed by a spokesperson from SpiceJet.
Expressing regret for the inconvenience caused, the airline promptly issued an apology. Upon landing at Bengaluru airport, an engineer successfully opened the lavatory door, allowing the passenger to exit. Specific details about the passenger involved in this incident remain undisclosed.
"On 16 January, a passenger unfortunately experienced a one-hour confinement in the lavatory on a SpiceJet flight from Mumbai to Bengaluru due to a malfunction in the door lock while the aircraft was airborne. Throughout the journey, our crew offered continuous assistance, and upon arrival, immediate medical support was provided after the lavatory door was opened by an engineer," stated the spokesperson in a released statement on Wednesday.
Assuring customer satisfaction, the spokesperson emphasized that the passenger in question is being granted a full refund. However, it has come to light that several passengers have voiced concerns about delays in receiving ticket refunds for flights canceled in December. Numerous individuals have taken to social media platforms to highlight their predicament, with complaints about the refund process from SpiceJet.
In a recent post on X, designer Shivi Pal expressed frustration, stating that she has yet to receive a refund for a SpiceJet flight from Varanasi that was canceled on December 27, 2023. "Wishing you all an Unhappy New Year with #spicejet. It has been almost 14 days since 27th December when my SpiceJet flight from Varanasi airport was canceled at night & till now no refund has been received despite ground staff taking passenger details," she shared in a post on January 11.
(With Agency Inputs)