IKEA India revealed its first store in Delhi at Pacific Mall, Tagore Garden, on August 13. Spanning 15,000 sq. ft., the store features over 2,000 products, of which approximately 800 are available for buying at once, making the IKEA experience more accessible to the residents of West Delhi and the surrounding areas.
The launch with this store marks the intent of IKEA India to strengthen its foothold in India's retail space by projecting accessibility, affordability, and localisation.
The Delhi store follows the online launch of the brand in the NCR market in March 2025. As part of IKEA India's overall omnichannel strategy, the firm unites e-commerce, city stores, large-format stores, and Plan and Order Points to offer a harmonious shopping experience offline as well as online.
For the Delhi outlet, IKEA has launched a 'One Click, 30 Minutes Away' format. Though big-box stores in Bengaluru, Hyderabad, and Navi Mumbai offer the full IKEA experience, city centers like the new one in West Delhi offer edited solutions and planning capabilities in high-traffic urban areas. The Plan and Order Point in East Bengaluru deals with custom requirements such as kitchens and wardrobes, while e-commerce facilitates availability of the full product portfolio.
Two full-size IKEA experience stores are also in the process of being developed in Gurugram and Noida.
"To finally open our first store in the heart of the lively capital is a tremendous milestone for us," commented Patrik Antoni, CEO, IKEA India. "We are excited to offer people in Delhi the opportunity to touch and feel IKEA products.". Having researched the market, we look forward to encouraging Delhites to reimagine their homes. The store is a testament to our efforts to make IKEA more accessible, meaningful, and inspiring to many more Indians.
The new store will stock approximately 800 smaller 'cash-and-carry' products for purchase on the spot and have 2,000 products on the shelves. Besides this, customers can also place orders for any product from IKEA's entire catalogue, even kitchens, which will be delivered from its Customer Distribution Centre (CDC) in Farrukhnagar.
"Thus, though a part of the range is available on exhibit, customers get to see the whole of IKEA catalogue," said Saiba Suri, Country Customer Fulfilment Manager, IKEA India.
The city-format store in Delhi will be replenished daily with inventory from the Farrukhnagar CDC on a regular restocking pattern. IKEA's growth in India employs a cluster strategy—North, Central, and South—to coordinate logistics optimally across the nation. The 1,80,000 sq. ft. Farrukhnagar CDC, opened on March 1, serves the North cluster and will remain the fulfillment center for future stores in Delhi and other northern cities.
IKEA launched online shopping and delivery in Delhi-NCR and nine northern towns—Agra, Prayagraj (Allahabad), Amritsar, Chandigarh, Jaipur, Kanpur, Lucknow, Ludhiana, and Varanasi—on March 1, 2025. Customers are able to shop on the IKEA website, app, or through phone support.
Effective supply chain management is especially important for mall city stores that usually do not have loading docks or hydraulic equipment to load big furniture. IKEA uses electric hydraulic vehicles (EVs) in Pacific Mall for daily replenishment, to support the 800 items to be bought instantly, and for larger orders from the CDC.
We keep balancing sustainability, which is at the heart of what we do, with fitting into store formats that usually don't have infrastructure for big products," Suri continued.
Currently, IKEA operates across four Indian markets, with three large-format stores in Hyderabad, Navi Mumbai, and Bengaluru, one city store in Worli, one Plan and Order Point in Bengaluru, and provides carbon-free deliveries across various pin codes in Maharashtra, AP-Telangana, Gujarat, Karnataka, Delhi-NCR, and northern cities. The company has distribution centres in Pune and Gurugram.
