Air India, under its FogCare initiative, has introduced measures to assist passengers affected by major fog-related delays at Delhi airport during the winter season. Passengers flying to and from Delhi during this period will have the option to reschedule or cancel their bookings at no additional cost.
This initiative, reintroduced from the previous winter season, aims to provide proactive support to affected travelers. Passengers facing potential flight disruptions due to dense fog will receive assistance from Air India, enabling them to easily modify or cancel their tickets without incurring extra charges.
Rajesh Dogra, Chief Customer Experience Officer at Air India, emphasized that the FogCare initiative intends to minimize inconvenience for passengers facing flight disruptions caused by fog. The proactive measures seek to maintain the integrity of the flight schedule network while offering support to affected travelers.
The dense to very dense fog in Delhi on Wednesday significantly reduced visibility across the city to less than 50 meters. Over 40 flights, comprising international departures and arrivals as well as domestic flights, have experienced delays due to the ongoing dense fog conditions. This includes disruptions in both international and domestic flight operations.
(With Agency Inputs)
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