Union Minister of State for Electronics and Technology, Rajeev Chandrasekhar, recently utilized social media as a platform to convey his disappointment regarding the condition of a Vistara aircraft's cabin. The minister had chosen Vistara for his return journey to India after participating in the AI Safety Summit in the UK.
However, his flight experience took an unexpected turn as he boarded the aircraft. What he encountered was a disheartening scene: the cabin was marred by discarded water bottles and half-eaten food strewn across the floor. In an effort to draw attention to this unsettling situation, Mr. Chandrasekhar captured a photograph of the messy cabin and shared it on social media.
This incident underscores the importance of maintaining cleanliness and hygiene on flights, not only for the comfort of passengers but also as a fundamental aspect of a positive travel experience.
"So decided to fly @airvistara from London to Delhi last night. Nice new clean 787 aircraft and very smooth flight - but saddened by service & state of cabin -food & litter not the best way to welcome visitors to India or compete wth other global carriers,” he wrote on X, while sharing the image.
"Hi Rajeev, we want to express our regret for the inconvenience you experienced, as this does not align with the experience we aim to provide our customers. At Vistara, we take pride in offering a superior experience to our customers at every touchpoint," Vistara wrote in response to a tweet.
"We understand that on this occasion, we did not adhere to our standard cleaning procedures. We appreciate your understanding, and we view this as an isolated incident," the airline further replied.
"Rest assured, we have brought this concern to the attention of the relevant department for a thorough review and to make the necessary improvements. Your feedback is valuable to us, and we are committed to delivering a better experience in the future," it added.
(With Agency Inputs)
