Zerodha's trading app, Kite, encountered another technical issue on Monday, disrupting the trading experience for several users. This glitch prevented users from accessing critical information such as executed orders in their order book, holdings, and fund details on the app.
Frustrated users took to various platforms to express their grievances when they were unable to execute trades due to the technical problem.
"#zerodha see even after more than 2 hour I am unable to clear position. @NSEIndia @NSE_NIFTY @BSEIndia @SEBI_India who is responsible for this trauma," a user wrote.
"#zerodha, what is this?? If we make losses who is responsible ????? SEBI needs to take strict action on these," another user said.
Following numerous complaints from users, Zerodha acknowledged the issue in their bulletin and provided an update at 12.09 p.m., confirming that the problem had been successfully resolved. This update would have likely provided relief to the affected users who were experiencing difficulties with the trading app.
"Due to a technical issue, some of our users faced issues viewing the order book, positions, holdings and funds page. This issue is now resolved. As a precautionary measure, affected clients can only exit positions. Trading activity remains unaffected for the rest of our users," Zerodha posted on X.
Zerodha faced technical issues as recently as October 31, when a number of users reported problems related to order placement, including orders not being executed and issues with orders not exiting properly on the Kite app.
In June, Zerodha also encountered an outage due to issues with data feeds on the Kite app, which was attributed to problems with its internet service providers. Fortunately, the issue was resolved at a later time. Technical glitches and outages can be disruptive for traders and investors, highlighting the importance of stable and reliable trading platforms.
(With Agency Inputs)
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