Elon Musk-led X is actively recruiting 100 full-time employees for a new trust and safety office based in Austin, Texas. This move comes in the wake of Musk disbanding trust and safety teams globally after acquiring the company. The primary focus of this new team will be on content moderation related to child sexual exploitation (CSEM), addressing concerns and scrutiny faced by the platform.
X CEO, Linda Yaccarino, is slated to testify before the Senate Judiciary Committee on January 31, shedding light on X's approach to handling issues related to CSEM. The newly formed team in Austin will extend its efforts beyond CSEM, also contributing to moderation enforcement against hate speech. Job listings for these positions emphasize responsibilities such as investigating spam and fraud issues, along with providing customer support.
Expressing a strong stance against Child Sexual Exploitation (CSE), X stated in a recent blog post, "At X, we have zero tolerance for Child Sexual Exploitation (CSE), and we are determined to make X inhospitable for actors who seek to exploit minors. In 2023, we made clear that our top priority was tackling CSE online." The company is actively establishing a Trust and Safety center of excellence in Austin, Texas, aiming to hire more in-house agents to intensify their impact.
In its commitment to improving detection mechanisms, X plans to identify more reportable content on the platform to report to the National Center for Missing and Exploited Children (NCMEC) in 2024. Notably, in 2023, X took action by suspending 12.4 million accounts for violating CSE policies, a substantial increase from 2.3 million accounts in 2022.
Looking ahead to 2024, the company is set to continue its robust investment in combatting child sexual exploitation online. The focus will extend to enhancing efforts in educating users about the significance of supporting these initiatives. The move underscores X's commitment to ensuring a safer and more secure online environment.
(With Agency Inputs)