The Telecom Regulatory Authority of India (TRAI) issued a warning on Wednesday about fraudulent calls made by certain entities claiming to be from TRAI. These callers falsely inform the public that their mobile numbers will be disconnected due to alleged involvement in sending unsolicited messages. The fraudulent parties also assert that Aadhaar numbers have been misused for obtaining SIM cards and engaging in illegal activities.
TRAI clarified that it does not have the authority to disconnect any mobile numbers, nor does it send messages or make calls for such purposes. The regulatory authority emphasized that it has not authorized any agency to contact customers in this manner, and all such calls should be considered potentially fraudulent.
In accordance with the Telecom Commercial Communication Customer Preference Regulation (TCCCPR) 2018, TRAI stated that Access Service Providers are responsible for taking appropriate actions against mobile numbers involved in sending unsolicited communications.
TRAI encouraged affected individuals to address the matter directly with their respective Service Providers, using the Customer Service Center numbers. Alternatively, they can report such incidents on the National Cyber Crime Reporting Portal (https://cybercrime.gov.in) or contact the Cyber Crime Helpline Number 1930.
(With Agency Inputs)