Elon Musk on Monday made an exciting announcement, revealing that premium verified users of X (formerly Twitter) are now empowered to send direct messages (DM) for support via the platform. However, it's worth noting that the response time can vary based on the number of available customer service executives, as mentioned in other posts.
X News Daily shared the news, stating, "Verified users can now DM the @Premium account for support," adding that "Response times will vary, but we've seen examples of users receiving responses from agents in under 10 minutes." Elon Musk expressed his satisfaction with the improved customer service.
A premium service user commended this development, saying, "This is fantastic news, @elonmusk. I've been eagerly awaiting such a service during the previous Twitter regime." However, X News Daily also reported that some users have experienced longer response times from the X customer service team, emphasizing the need for patience in certain cases.
Elon Musk's announcement marks a significant enhancement for premium verified users, offering them the ability to directly reach out for support, even though response times may fluctuate due to varying factors like the availability of customer service representatives. Users have welcomed this step forward, acknowledging the improvements while also being aware of potential delays in response times.
(With agency inputs)
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