Zomato CEO Urges Malls to Be 'More Humane' Towards Delivery Partners

As part of a new initiative, Deepinder Goyal, the CEO of Zomato, along with his wife Grecia Munoz, had played the role of delivery partners to deliver orders in Gurugram and experience firsthand the challenges faced by them.

Zomato CEO Deepinder Goyal on Sunday said malls need to be "more humane" towards delivery partners, sharing his first-hand experience as a delivery executive picking up orders for the food tech giant.

As part of a new initiative, Deepinder Goyal, the CEO of Zomato, along with his wife Grecia Munoz, had played the role of delivery partners to deliver orders in Gurugram and experience firsthand the challenges faced by them.

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Sharing his experience on social media, Goyal said: "During my second order, I realized that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners. What do you think? " The Zomato CEO tagged a video on the post elaborating upon the experience.

"We came to Ambience Mall, Gurugram, to collect the order from Haldiram's. They told me to take the back door, and now they are asking me to climb down the stairs. I went inside again on the main door to check if they have any elevators for delivery persons,"

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Goyal further said he took the stairs to the third floor and realized that delivery partners cannot enter the mall and have to wait on the stairs to get the orders.

"Spent time chilled with fellow delivery partners while also getting valuable feedback from them." 
This is what the Zomato CEO says while adding that he was finally able to sneak in to collect the order when the staircase guard "took a small break."

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